Humana
Challenge: While at Humana as a Product Designer, I faced the challenge of facilitating collaboration between the Centerwell Pharmacy design team and the internal Humana team to enhance key tools, including the Drug Pricing Tool, Formulary Activation Page, and Associate-Facing Rx Calculator Tool. This role required close collaboration with cross-functional teams and alignment with the Humana design system and guidelines. I worked alongside product management, developers, researchers, and stakeholders to execute improvements based on qualitative and quantitative data while adhering to human-centered design principles. Aligning diverse perspectives and priorities was crucial to delivering a cohesive and effective user experience.
Additionally, I participated in strategy meetings and workshops focused on enhancing the pharmacy experience across multiple pages. Balancing budgeting constraints, development timelines, and varying stakeholder expectations demanded flexibility and practicality in my design solutions. This experience not only honed my ability to remain agile under pressure but also reinforced the importance of collaboration in achieving optimal outcomes for users, equipping me with the skills necessary to thrive in a dynamic environment.
Timeline: June 5 2023 - current
Tools: Figma, Lucid, Verint, Zoom, Microsoft Teams, Jira Align, Azure, Adobe Analytics,Sketch, Microsoft Word, Excel, PowerPoint
Referrals + Positive Reviews
“Gaila worked under my supervision at Humana as a full-stack product designer, where she focused on enhancing our digital pharmacy experience. Over her two-year tenure, she quickly became an indispensable part of the team. Beyond her exceptional design skills, Gaila stands out for her remarkable organization, strong communication, and seamless collaboration. She has a keen ability to work effectively within the constraints of a brand and design system, striking an impressive balance between innovation and consistency.
I wholeheartedly recommend Gaila to anyone seeking a dedicated, hardworking, and talented designer who consistently delivers impactful results.”
- Jason Mondy, Director, Digital Experiences at Humana and Centerwell Pharmacy
“I work with Gaila on the Drug Pricing tool at Humana. Gaila stepped in as a UI/UX designer as we were doing a huge redesign. Her ability to catch on and get up to speed is beyond great. She is willing to roll up her sleeves and dig in. She isn’t afraid to ask questions and is extremely helpful in getting our Drug Pricing tool to where it needs to be to meet all LOB requirements.
Our business partners have great feedback on her work. Gaila is super collaborative and our working sessions are always productive. She understands user journey mapping and how to improve the experience based on member pain points. Gaila is a self-starter and is not afraid to navigate the organization to try to find answers. She is fabulous to work with and I highly recommend her.”
- Andria Clark, Senior Digital Product Manager and Strategy Lead at Humana,